OLU Chat App
The Assignment
Create an application that allows students of the fictional On-Line University (OLU) to communicate with professors via chat.
Empathy Map
I started by interviewing potential users and creating an empathy map based on their responses. This served to guide the solution to serve the needs of the user.
Personas
Next I created personas based on the information I had gathered via interviews. These personas helped answer questions about important features and maintain a user-focused approach to the design process.
User Journey Map
A quick user journey map helps focus on the path the user will take to complete their ultimate goals.
User Flow
Then it was time to take the first step towards designing wireframes and create a user flow to outline the steps, and therefore screens, necessary to achieve a goal.
Low Fidelity Wireframes
To begin the design process, I started with hand-sketched wireframes to illustrate the specific path outlined in the user flow above.
Wireframes
Finally it was time to fill in the remaining gaps and create wireframes that included more details and specifics. This was the final stage of the project.