Rolls Royce Aerospace
The Problem
When aircraft engines require maintenance, Rolls Royce employees must track the service of those engines from request through the final repair and return. Without a company-wide method of tracking, employees are left to use what methods they can, which leads to confusion, incorrect information, and inefficient work methods.
The Solution
Design a workflow application that serves as the single source of truth for all incoming repair requests, allocations, and returns.
We started the project with a week-long design workshop that included client stakeholders, project managers, developers, and myself as the designer. We spoke directly with the employees who would be using the application and were able to capture their current processes to identify how the application could potentially ease user pain points and which parts of the process could be automated.
Based on the information gathered, I was able to create user journeys and personas to help guide the first iteration of designs, which were presented during the initial design sprint.
One of the project requirements was that the application be built in Microsoft Power Apps and that it feel similar to other applications the company was currently using. So I built components in Figma that could easily translated to components within Power Apps and designed low-fidelity wireframes to ensure users felt comfortable with the layout and interactions before moving on to higher fidelity iterations.
